Frequently Asked Questions
- Where are you located?
Gaston & Sheehan Auctioneers, Inc.
1420 FM 685
Pflugerville, TX 78660
Office: (512) 251-2780 | Fax: (512) 990-2900 | email@example.com
- How do I find out about all future auctions?
If you are interested in knowing about all of our upcoming auctions, you can view scheduled auctions on our ‘Calendar Page
’. You may also sign up for our newsletter by clicking here
. Our newsletter has tons of great information about current and upcoming auctions.
- Can I pay by Credit Card?
We do not accept debit/credit card payments. Accepted forms of payment are shown below:
- Cashier’s Check
- Money Orders
- US Domestic Bank Wire
- International Bank Wire - Personal and Company Checks with a Bank Letter of Guarantee (Click HERE for example)
Gaston & Sheehan Auctioneers, Inc. 1420 FM 685, Pflugerville, TX 78660
- If you do not accept Credit Card payments, why must I enter one to register?
During the registration process a credit card is required to verify the user’s identity. This information is not stored or used. You will see a $1.00 pending charge after registering, however, that charge is reverted within 24-48 hours.
- How much time do I have to pay for my items?
Our policy is 4 business days to pay for the item(s) and 14 days from auction end date to have the items retrieved or removed.
- Can we look at the items before we place a bid?
Preview information for each item is unique and can be found on the item’s page down near the description. There is a tab that says, ‘Location & Preview’ and has all the information you need to schedule an appointment to preview.
- Can I make an offer on this item before or after the auction?
All items must go through the auction process, and therefore cannot be purchased outright.
- What happens to items that do not sell in the auction?
Items that do not receive any bids are typically reevaluated and re-listed at a later date.
- If I am local, can I pick up my items directly at the Auction House?
Yes. We do require an appointment to be made in order to pay or pick-up items. Please give us a minimum of 1-hour notice prior to arrival. You may call or email us to make arrangements.
Our pick-up hours are:
Mon., Tuesday, Thursday & Friday from 9 AM – 4 PM.
- Is there a way to place a max bid on a specific item just in case I am not around to bid?
Yes, in order to place a max bid, you simply need to enter the amount you are willing to go up to in the usual bid spot on an item’s page. At that point, the system will automatically bid for you in the preset increments up to that amount.
- I registered, but my account says it has not been activated
Once registration is completed, you should receive an email to the address you provided during registration with a link for you to click on in order to activate your account. If you do not see the email in your inbox, we suggest checking your Junk/Spam folder(s). If you still have not received the email, please contact the auction house to have your account activated.
- Will I get my deposit back if I do not win anything?
If an auction requires a deposit in order to bid, the deposit is always 100% refundable unless there are any fees incurred upon submission. (Ex.: If a deposit is submitted by credit card, there is a non-refundable 3% fee that is noted on the form.)
- Will I need to arrange my own shipping?
For smaller items, such as jewelry, coins, accessories and more, a shipping quote will be provided on the invoice once the auction is completed. We typically ship via UPS, FedEx, USPS, and tracking information is provided once available. All of our packages are fully insured and we always provide the cheapest shipping quote available based on size and cost of the item(s). Customers may provide their own shipping label(s) as well. To get an idea of how much shipping might cost on an item before you place a bid there is a button on an item’s page that says ‘Get A Shipping Quote’ that will generate different costs for you from different shipping companies.
- What do I need to do if 3rd Party Shipping is required?
3rd Party shippers will come and retrieve items if hired, package and ship the item(s) at the customer’s expense. The customer is also responsible to make arrangements with the shipper. Contact our office once a shipper has been hired to officially release your items to them.
Past customers have used such 3rd party shippers:
- Can someone else pick up my auction winnings for me?
Yes. The winner of the auction items must contact our office to notify staff that someone else will be paying and/or picking up the items. That individual must provide a photo ID at pick-up.
- Is there a way to combine items from different auctions to ship?
Yes. If you plan on combining shipping, please contact our office by phone or email so that we can note your account. Payment of the item(s) is still required within the 4 business days of auction closing. Payment for the shipment can be arranged later.
- What do the descriptions abbreviations stand for?
cts - Carats
cttw - Total Carat Weight
cz(s) - Cubic Zirconia
dia(s) - Diamond(s)
g - Grams
KYG - Karat Yellow Gold
KWG - Karat White Gold
mm - Millimeter
mq - Marquee
Prin - Princess
Rb, Rbc - Round Brilliant (Cut)
Rd - Round
Rf - Round Faceted
Rsc - Round Single Cut
Saph(s) - Sapphire(s)
Syn - Synthetic
TAW - Total Approximate Weight
tdmk - Trademark
- What is a Buyer's Certification Form?
A Buyer’s Certification Form is required for all U.S. Marshals Auctions. This form is kept on file for every user and is required before items can be released. The form can be returned by fax, email or mail. CLICK HERE FOR FORM.
- What is a Buyer's Premium?
The buyer's premium is a charge in addition to the winning bid amount of an auction item or lot. The winning bidder is required to pay both the final bid price as well as the percentage of that price called for by the Buyer's Premium. There are NO Buyer’s Premiums on U.S. Marshals Service auction.
- Does Gaston & Sheehan auction off items for the general public?
If you are interested in selling with Gaston & Sheehan Auctioneers, please send a detailed email to firstname.lastname@example.org
. Any and all information will be helpful (details, pictures, etc.) and a representative will get back with you as soon as possible
Learn more about Gaston & Sheehan Auctioneers at our ‘About Us